Services
Customer Service Center (CSC)
Services CMI Durango
Customer Support Service
At CMI Durango, we support our customers throughout the entire lifecycle of their machine, offering close, responsive, and efficient technical service. Our goal is to ensure that every piece of equipment performs like it did on day one—resolving any issues and maintaining optimal performance over time.
What does our CSC service include?
CMI Durango’s Customer Service Center covers all needs that may arise before, during, and after the delivery of a machine:
Remote and on-site technical support
Diagnosis and resolution of issues
Commissioning assistance
System and software updates
Original spare parts and compatible components
Technical training for operators and maintenance staff
Inspection and adjustments to ensure optimal performance
Fast response, effective solutions
We have a specialized technical team with in-depth knowledge of our machines, ready to intervene quickly, either remotely or on-site at your facilities.
Our service is not limited to solving problems: we also aim to prevent them, helping you keep your equipment in peak working condition.
Fast response, effective solutions
We have a specialized technical team with in-depth knowledge of our machines, ready to intervene quickly, either remotely or on-site at your facilities.
Our service is not limited to solving problems: we also aim to prevent them, helping you keep your equipment in peak working condition.
More Than Support, a continuous commitment
Our CSC is not just an extension of technical support, but a genuine commitment to the customer. We are involved from installation to daily operation, offering ongoing follow-up and personalized assistance to ensure your machine is always production-ready.
